Last updated: March 2026
1. Introduction
Vilamoura Chauffeurs is a private chauffeur and transfer service based in Vilamoura, Algarve, Portugal. We are committed to protecting your personal data and respecting your privacy in accordance with the General Data Protection Regulation (GDPR) and Portuguese data protection law.
This privacy policy explains how we collect, use, store and protect your personal information when you use our website, booking forms, or contact us directly.
2. What Data We Collect
We may collect the following personal data when you make a booking, submit a contact form, or communicate with us:
- Full name
- Email address
- Phone number
- Travel details (pickup and drop-off locations, dates, times, flight numbers)
- Number of passengers and luggage requirements
- Special requests (child seats, accessibility needs)
We do not collect sensitive personal data such as health information, religious beliefs, or political opinions.
3. How We Use Your Data
We use the personal data we collect for the following purposes:
- To process and confirm your bookings
- To communicate with you about your transfer or service
- To send booking confirmations and reminders
- To respond to enquiries submitted through our contact form
- To improve our services and website
We will never use your data for unsolicited marketing unless you have given us explicit consent to do so.
4. Legal Basis for Processing
We process your personal data under the following legal bases as defined by the GDPR:
- Consent: When you submit a contact form or enquiry, you consent to us processing your data to respond to your request.
- Contract performance: When you make a booking, we process your data as necessary to fulfil the transfer or service you have requested.
- Legitimate interests: We may process data to improve our services and ensure the security of our website, where this does not override your rights and freedoms.
5. Data Sharing
We do not sell, rent, or trade your personal data to third parties. We may share your data with the following service providers who assist us in operating our business:
- Payment processors: PayPal and Stripe, for the purpose of processing payments securely. These providers have their own privacy policies and are GDPR compliant.
We will only share the minimum data necessary for these providers to perform their services. We do not share your personal information with any other third parties for marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:
- Booking data is retained for the duration required by Portuguese accounting and tax law.
- Contact form enquiries are retained for up to 12 months after your last communication with us.
After the applicable retention period, your data will be securely deleted or anonymised.
7. Cookies
Our website uses cookies to improve your browsing experience and to analyse website traffic. The cookies we use include:
- Essential cookies: Required for the website to function correctly (session management, security).
- Analytics cookies: We use Google Analytics (tracking ID: G-DF3X3D47W8) to collect anonymised data about how visitors use our website, including pages visited, time spent on site, and referral sources. Google Analytics uses cookies to distinguish unique users. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
8. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Right to erasure: You can request that we delete your personal data, subject to any legal obligations we may have to retain it.
- Right to data portability: You can request your data in a structured, commonly used, machine-readable format.
- Right to restrict processing: You can ask us to limit how we use your data.
- Right to object: You can object to us processing your data for certain purposes.
To exercise any of these rights, please contact us at vilamourachauffeurs@gmail.com. We will respond to your request within 30 days.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt.
9. Third-Party Links
Our website may contain links to external websites that are not operated by us. We have no control over the content or privacy practices of these sites and accept no responsibility for them. We encourage you to review the privacy policy of any third-party website you visit.
10. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this privacy policy or wish to make a data-related request, please contact us:
- Email: vilamourachauffeurs@gmail.com
- Phone: +351 912 400 500
- WhatsApp: +351 912 400 500
